Legal
Data Processing
This page explains the roles, categories of data, processors and safeguards involved when IntakeHarbor software is used.
Roles
For account, billing and enquiry data, Precious Ekoh, trading as IntakeHarbor, is the data controller.
Where you use the software to manage enquiries and enquiries created and controlled by your own business, you act as the controller of that enquiry data, and IntakeHarbor acts as a processor providing the platform on which it is stored and managed, in accordance with your instructions given through your use of the software.
Categories of data processed
- Account and contact data: name, business name, email address, telephone number.
- Billing data: processed by Stripe, limited confirmation data received by us.
- Enquiry and enquiry data: enquiries uploaded for enquiry, contact names and comments, enquiry stage, follow-up notes and enquiry history records created within your account.
- Support data: correspondence relating to your use of the software.
Sub-processors
We use a limited number of sub-processors to operate the service: Stripe Payments Europe, Ltd. for payment processing, our website hosting provider for storing and serving the software, and our email provider for delivering access and support messages. We do not share enquiry or enquiry data with any party beyond what is necessary to operate these services.
Security measures in place
- The website and software are served over HTTPS.
- Configuration files and credentials are stored outside the public web directory and are never exposed to the browser.
- Access to underlying account, order and support records is restricted to the business owner.
- Card payment details are never handled or stored by IntakeHarbor; they are collected directly by Stripe.
Retention
Enquiry and enquiry data created within your account is retained for as long as your package remains in use, plus a short period afterward to allow you to request an export. Billing records are kept for six years to meet UK tax requirements.
International transfers
Where a sub-processor operates outside the United Kingdom, transfers rely on UK-recognised safeguards, such as adequacy regulations or the UK International Data Transfer Agreement.
Breach handling
In the event of a personal data breach affecting your information, we will assess the risk without undue delay, take steps to contain and remedy it, and notify the Information Commissioner's Office and affected individuals where required by UK data protection law.
Contact
Questions about this enquiry can be sent to hello@intakeharbor.co.uk or posted to 77 Devon Road, Barking and Dagenham, London, IG11 7QX, United Kingdom.
IntakeHarbor is independently owned and operated by Precious Ekoh as a sole trader in the United Kingdom. This enquiry is provided for transparency and does not constitute legal advice. It has not been handled or converted by a solicitor. Nothing in this enquiry removes or limits your statutory rights as a consumer in the United Kingdom.
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