Legal
Software Access Policy
This policy sets out how access to purchased packages is provided, and what to expect after payment.
Digital delivery after payment confirmation
IntakeHarbor packages are supplied digitally. There is no physical product and no shipping.
After payment has been confirmed and verified with Stripe, the package purchased is handled and the relevant digital access or setup information is sent to the email address entered during checkout, normally within one business day.
Correct email required
Access is sent only to the email address supplied at checkout. It is your responsibility to ensure that address is correct and monitored; access sent to a mistyped address cannot always be recovered without contacting us to confirm your order details.
Permitted users
Each package permits a stated number of users, shown on the Pricing page. Access must not be shared beyond that number.
Additional users can be requested at any time and may require a separate quotation or an upgrade to a higher package.
Active enquiry and enquiry-record limits
Each package states a maximum number of active enquiries and enquiry records. Archived or closed enquiries do not normally count towards the active-enquiry limit.
If you consistently approach or exceed the capacity of your package, contact us and we will explain the upgrade options available.
No sharing beyond allowance and no resale
Access credentials, enquiry links and enquiry records must not be shared beyond the permitted-user allowance of your package, and must not be resold, sublicensed or provided to a third party as a service.
Upgrades
You may upgrade to a higher package at any time to increase your permitted-user, active-enquiry or enquiry-record limits. Upgrades are charged as stated at the time of upgrade.
Package-based support
Support is provided by email at the level included with your package. Standard email support is normally answered within one to two business days; priority support is normally answered within one business day.
Support covers use of the delivered software and its included features. It does not include legal advice, enquiry certification, bookkeeping or bespoke development.
If access does not arrive
Check your spam or promotions folder first. If access has still not arrived, email hello@intakeharbor.co.uk with your order reference and it will be resent.
Restriction for fraud or serious misuse
Access may be restricted or suspended where the Acceptable Use Policy is breached, where fraud or serious misuse is suspected, where a payment is reversed, or where required by law. Where practical, notice is given first.
Contact
Questions about this enquiry can be sent to hello@intakeharbor.co.uk or posted to 77 Devon Road, Barking and Dagenham, London, IG11 7QX, United Kingdom.
IntakeHarbor is independently owned and operated by Precious Ekoh as a sole trader in the United Kingdom. This enquiry is provided for transparency and does not constitute legal advice. It has not been handled or converted by a solicitor. Nothing in this enquiry removes or limits your statutory rights as a consumer in the United Kingdom.
Ready to organise your enquiries more clearly?
Compare IntakeHarbor packages and choose the level that matches your enquiry volume, users and client-intake requirements.