Legal
Terms of Service
These terms apply to your use of this website and to the purchase of any IntakeHarbor package.
About these terms
This website is operated by Precious Ekoh, trading as IntakeHarbor, an independent sole trader with a registered business address at 77 Devon Road, Barking and Dagenham, London, IG11 7QX, United Kingdom. By using this website or purchasing a package you agree to these terms.
You can contact us at hello@intakeharbor.co.uk or +44 7867 022958.
What we supply
IntakeHarbor supplies digital client-intake and enquiry-management software, delivered as one of seven one-time packages priced between £55 and £695, together with related setup information according to the package purchased.
Each package description on the Pricing page states its permitted-user limit, active-enquiry limit, enquiry-record limit and support level. These limits form part of the contract between us.
Payment
All prices are shown in GBP and are one-time payments. Packages do not renew automatically and no recurring subscription is created.
Payment is taken through Stripe's embedded payment interface on this website. Prices and product identifiers are set on our server; the browser never determines the amount charged.
A purchase is confirmed only once payment has been verified with Stripe.
Digital delivery and customer email accuracy
Digital access and setup information are delivered by email to the address you enter at checkout after payment has been confirmed. You are responsible for entering a correct, monitored email address; we are not liable for access failing to arrive because an incorrect or mistyped address was provided.
You are responsible for checking your inbox and spam folder and for contacting us promptly if access does not arrive.
Permitted users, active enquiries and enquiry records
Each package permits a stated number of users, active enquiries and enquiry records, as set out on the Pricing page at the time of purchase. Access, enquiry activity or enquiry storage beyond those limits is not included and may require an upgrade or a separate quotation.
Additional users or additional capacity beyond a package's stated limit can be requested at any time and will be quoted separately or offered as an upgrade to a higher package.
Customer responsibilities
You are responsible for the accuracy of information you enter into the software, for managing who within your organisation is given access as a permitted user, and for keeping your account access details secure.
You are responsible for backing up enquiries and intake records important to your business, in addition to relying on the software.
Upgrades and custom configuration
You may upgrade from one package to a higher package at any time; an upgrade is charged as the price difference or as a new one-time purchase, as stated at the time of upgrade.
Where a package includes custom configuration or initial setup assistance, the scope of that assistance is limited to configuring the software features included in the package, not to bespoke software development.
Compatibility and support
The software is provided as a web-based service and is expected to work with current, widely-used browsers. We do not guarantee compatibility with unsupported or outdated browsers or devices.
Support is provided by email at the level stated for your package, as described in the Software Access Policy. Support covers use of the delivered software and its included features; it does not include legal advice, enquiry certification or bespoke development.
Intellectual property, licence and permitted use
The software, website content, workflow templates and enquiryation remain the intellectual property of IntakeHarbor. You receive a non-exclusive, non-transferable licence to use them for your own business, within the permitted-user limit of your package.
Enquiries and intake records you create or upload using the software remain yours.
Enquiry and contact responsibility
You remain solely responsible for the accuracy, legal effect and suitability of any enquiry submitted for enquiry or intake through the software, and for the decisions any contact or convertr makes. IntakeHarbor organises the enquiry and intake workflow; it does not check, certify, endorse or take responsibility for enquiry content.
You are responsible for ensuring that the individuals you invite as contacts are authorised to manage and qualify the enquiries assigned to them.
Unauthorised sharing, resale and prohibited use
Access must not be shared beyond the permitted-user limit of your package, resold, sublicensed or redistributed. Use of the software must comply with the Acceptable Use Policy at all times; access may be suspended where that policy is breached.
Third-party services
The software relies on third-party infrastructure, including payment processing by Stripe and hosting and email delivery providers. We are not responsible for outages or faults caused solely by those third-party services, though we will assist in resolving any impact on you where reasonably possible.
Service changes
Package contents may be improved over time. Where a change materially reduces what a package includes, existing customers retain what they purchased.
Refunds
Refunds are handled in accordance with the Refund Policy, which explains eligibility, the request process and how statutory cancellation rights for digital content apply.
Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under UK law.
Subject to the above, our total liability arising from a package is limited to the amount you paid for that package. We are not liable for indirect or consequential loss, loss of profit, loss of business or loss arising from decisions made using intakes recorded in the software.
No legal advice
IntakeHarbor does not provide financial, legal, credit, recruitment or other regulated professional services. Customers remain responsible for deciding whether to accept, reject or proceed with individual enquiries. You should seek independent professional advice before relying on IntakeHarbor for any enquiry requiring legal, regulatory or compliance sign-off.
Force majeure
We are not liable for delay or failure to perform caused by events outside our reasonable control, including internet or hosting outages, third-party service failures, industrial action or events of a similar nature. Obligations resume once the event has ended.
Complaints and governing law
Complaints are handled under the Complaints procedure published on this website.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which are unaffected by these terms.
Contact
Questions about this enquiry can be sent to hello@intakeharbor.co.uk or posted to 77 Devon Road, Barking and Dagenham, London, IG11 7QX, United Kingdom.
IntakeHarbor is independently owned and operated by Precious Ekoh as a sole trader in the United Kingdom. This enquiry is provided for transparency and does not constitute legal advice. It has not been handled or converted by a solicitor. Nothing in this enquiry removes or limits your statutory rights as a consumer in the United Kingdom.
Ready to organise your enquiries more clearly?
Compare IntakeHarbor packages and choose the level that matches your enquiry volume, users and client-intake requirements.